Question 1

Do I need to confirm the appointment or can I book directly online?

Accepted Answer

Appointments need to be confirmed by the stylist. At that time, your booking slot will be reserved. Plans have a tendency to change. The stylist will know what their availability is at any moment.

Question 2

Do you require a deposit when booking appointments?

Accepted Answer

No deposits are required unless there are special circumstances as mentioned below. We want to cater to you in old school values and give grace where grace is due. We're empathic to your circumstances due to traffic, life, etc. and ask that you be fully transparent about YOUR time with your stylist. We're in this together as time is not replaceable. Trust, we do not mind having to reschedule but we need to know first. Please communicate with us as soon as your plans change. We’ll do our best to adjust the service schedule accordingly. If communication is lacking, a deposit fee will be required if one (1) of the following circumstances occur:Both occurrences have a two (2) Strike rule. If there is a lack of communication, we will NOT be able to lock in any future appointments without a paid, non-refundable, deposit fee of $30.Habitual Late Show - If you plan to not be available or arrive 30 minutes late during your appointment window, you’ll need to rebook. No Call No Show – If you have an emergency and are not able to call or show up for your appointment, let us know when you can.For all intents and purposes, if a stylist is late for a scheduled booking, the stylist WILL be in communication with the client to update time. If a rebook is needed and scheduled, the client will receive a $10 discount to be used on the next service due to the inconvenience. T & G hold ourselves just as accountable for time discrepancies.We appreciate your business!

Question 3

What is the requirement for a Travel Fee?

Accepted Answer

Travel Fee is a convenience perk for the client. It is based on a radius of beyond 10 miles AWAY from Frisco, TX, 75033. If you're located more than 10 miles away from the center of 75033, please add the additional Travel Fee for each additional 5-mile distance the stylist will need to drive. If you're up to a 15-mile distance, one (1) travel fee is needed. If you're 16+ miles away, please add the amount of fees associated with your distance.  General neighboring cities or close to Frisco include:ProsperSavannahAubreyMcKinneyLittle ElmPlanoAllenFairviewThe ColonyHebronLewisvilleCarrollton

Question 4

How much does the style cost?

Accepted Answer

There are multiple factors to determine the final cost of your appointment. We pride ourselves on transparency, honesty and grace. No deposit is required at the time of booking unless under certain circumstances. Check our other FAQ's for further details.1.) ESTIMATE - Stylist and Client will estimate the total cost PRIOR to confirming the appointment. 2.) CONFIRMATION - Stylist and Client will review and confirm cost at the appointment prior to the start of the service. 3.) SATISFACTION - Stylist and Client will review status midway through the service. Full payment due - If Client is satisfied and would like to proceed, total cost of services is due at this time via cash or online payment.50% payment due - If Stylist attempts to resolve any issues and Client is unsatisfied; Client is responsible for full payment of all additional services completed, i.e. travel, wash/blow out services and 50% of quoted styling price. Partial style will be taken down at NO additional expense to the Client. Key points to keep in mind when booking:Choose the style you would like.Book additional time for longer or thicker hair types.In full transparency, voice your concerns along the way and at mid checkpoint status.Payment is due for all completed or partial services via cash or online payment.There is a travel fee if your location is a 10-mile radius outside of Frisco, TX, 75033.

Question 5

How long will the appointment take?

Accepted Answer

When factoring the time necessary for your appointment, there are a few things to consider. Length and thickness can increase the time of service. Length of hair - i.e. short, neckline or midback.Book at least one (1) hour in additional time for midback length. Thickness of your hair, i.e. fine, medium curly or thick/coarse textured hair.Book at least one (1) hour in additional time for thicker hair types. If your hair is both long and thick, book at least one and half (1.5) hours of additional time.

Question 6

Can I send a picture of services requested and/or pictures of current natural hair?

Accepted Answer

Great question! Yes. Please do. Your Stylist can be clear on what is needed for your service.

Question 7

What is your cancellation or rescheduling policy?

Accepted Answer

Life happens a mile a minute and we're not in control of it. We understand circumstances and show grace when your schedule needs to change, even at last minute notice. We ask that you stay on top of communication with your stylist to prevent further inconvenience of the stylist's time. Let the stylist know as soon as you need to make changes to your appointment. We'll figure out a go forward plan when it's more convenient for you. No worries here!

Question 8

Do you provide the hair, or do I need to bring it?

Accepted Answer

At this time, we do not provide service for extensions of any sort, i.e. crochet, box braids, sew-ins, etc. No hair is provided or necessary for your appointment. We are rooted in natural unassisted styles. As we grow, extensions are something that we look forward to providing in the future.

Question 9

Do you service people with scalp issues or hair damage?

Accepted Answer

We're sorry to hear that you're battling some hair issues. Unfortunately, at this time, we are not set up for scalp maintenance. We hope to have that service available in the future. As for hair damage, we'll need to complete a consult prior to confirming the appointment. If you have issues with severe shedding or alopecia, we recommend no service in your condition at this time to prevent further damage. Our hope is to service you in the future once your root issue is resolved and as our business evolves.severe shedding - No - potentially means you have vitamin deficiencies or other health related issues that needs a plan of action or resolution first. If your hair is coming out in clumps, any tension may assist in more rapid hair loss. T & G will not facilitate additional loss in your situation.alopecia - No - either health related or long-term damage to the area that needs scalp rest for regrowthClients with alopecia who are comfortable with braids will need assistance of extensions to help camouflage the area. At this time, we do not provide services including extensions but will in the future as we grow. We can revisit this service at that time.severely dry hair - Yes - needs a moisture and possibly protein regimen prior to services and after services. You can book a wash/blow out service in addition to a deep hair mask with steaming to moisture your hair prior to your braiding service.weak follicles - Yes - natural twist and/or braids helps hair to thrive without putting additional strain on follicles or hair shaft. However, we do not recommend services with extensions as tension can/will put excessive strain on an already fragile root system.

Question 10

Can you braid relaxed or color-treated hair?

Accepted Answer

To prevent damage to follicles and/or hair strands, please wait at least 3 weeks before scheduling an appointment with chemically treated hair. This includes relaxers, coloring or any other chemical treatments. T & G takes pride in growing hair, not facilitating ANY fallouts. Please be honest about your hair's health and prior treatments.

Question 11

How should I prepare my hair for the appointment?

Accepted Answer

Clients should wash and/or blow out their hair prior to the appointment. Styles need to be completed on clean hair for optimal health and maintenance. If a wash and/or blow out is necessary, please click the link on our services page to add the required fee. If you need a deep conditioning hair mask with steam, please also add to your booking. Fees are imposed due to additional processing time and service.

Question 12

Can you show me examples of your work?

Accepted Answer

Portfolio is soon to come and ask that you trust our process, just as we trust you with no upfront expenses. Experiencing is believing. With years in styling, photography was not part of our journey. We are now open to capturing these moments. Stay tuned!

Question 13

Can I wash my braids?

Accepted Answer

Yes! Please do! Hair loves moisture. You can rinse your hair in between washes and apply conditioning mist and oil to lock in moisture. When washing, use moisture rich shampoo and conditioning products. Try not to manipulate the braid or twist too much but focus mainly on your scalp when washing. Some people use a durag or some sort of tie down scarf on your hair while washing it to prevent frizzing your style. This will keep your hair and scalp clean until next service.

Question 14

Are children allowed to attend the appointment?

Accepted Answer

Yes! What sets T & G apart from most salons is the inclusion of a family friendly atmosphere. We know all too well the difficulties in parenting and want to foster community back into our environment. We're a mobile only establishment for now but will soon plant roots in a space. This space will still cater to our families. Moms and Dads can rest assured that their children will not be a distraction during the services but find solace knowing they are having a good time in the kids play area or infant area. You'll be welcomed to bring your child's pack and play with all your child's personal goodies should you choose to do so. T & G helps parents take the pressure off finding a sitter by providing a space for their little ones as well!

You have questions. We have answers.

Frequently asked questions